Terms and conditions of sale

10/03/2026 version

Preamble

These General Terms and Conditions of Sale (hereinafter the “GTCS”) apply to all purchases made on the website accessible at the following address: https://www.express.fr/ (hereinafter the “Site”) by a customer (hereinafter the “Customer”) from the company Guilbert Express SAS, with capital of €630,000, registered with the RCS of
Meaux, under the number 572055812, whose registered office is located at ZAE de Lamirault – 10 rue Henry Delbast 77183 Croissy Beaubourg (hereinafter “Guilbert Express” or the “Vendor”).

Unique identification number for EPR sector(s): FR001640_01UZWF

Internet users visiting the Site and interested in the Products and Services offered by the Vendor are invited to read these General Terms and Conditions of Sale carefully, to print them out and/or to save them on a durable medium, before placing an order on the Site.

The customer acknowledges having read and understood these terms and conditions and accepts them in full and without reservation.

Definitions

In the following, we will refer to :

• ” Customer “: refers to any natural or legal person, consumer or professional, purchasing a Product(s) or Service(s) on the Site;
• ” Order “: refers to any order for a Product or Service placed remotely via the Site;
• ” Customer Account “: refers to the interface hosted on the Site enabling the User to track Orders, consult safety data sheets and manage data;
• “General Terms and Conditions of Sale” or “GTCS”: refers to the contractual conditions governing the sale of Products to Customers by the Vendor via the Site;
• ” General Conditions of Use ” or ” GCU “: refers to the general conditions of use governing any use of the Site and its functionalities by the User;
• ” Consumer “: as defined in the preliminary article of the French Consumer Code, means “any natural person who acts for purposes that do not fall within the scope of his or her commercial, industrial, artisanal or liberal activity”;
• ” Shopping Cart “: refers to the immaterial object grouping together all the Products or Services selected by the Site Customer with a view to purchase;
• ” Product “: refers to all products that can be purchased on the Site;
• ” Service “: refers to all the services that can be subscribed to on the Site;
• ” Site “: refers to the Internet site, grouping together all the web pages, Services and functionalities offered to Users, accessible at the following address: https://express.fr/ ;
• ” User “: refers to any person accessing and browsing the Site. Users include Members, Customers and ordinary Internet users.
• ” Vendor “: refers to Guilbert Express, a simplified joint stock company, offering Products or Services on the Site.

Article 1 – Purpose

These GTCS govern the sale of Products or Services by Guilbert Express to Customers via the Site.

Article 2 – Application of the GTCS

These GTCS are referenced at the bottom of each page of the Site by means of a link and must be consulted before placing an Order.

The Vendor reserves the right to modify the GTCS at any time by publishing a new version on the Site. The GTCS applicable to the Customer are those in force on the day of any new Order on the Site.

Legal information concerning the Site’s host and publisher, the collection and processing of personal data and the conditions of use of the Site is provided in the Site’s Legal Notice, Privacy Policy and Terms and Conditions of Use.

The Site is freely accessible to all Customers. The purchase of a Product or Service implies the Customer’s acceptance of these GTCS in their entirety, and the Customer acknowledges having read and understood them. This acceptance may consist, for example, in the Customer checking the box corresponding to the sentence of acceptance of the present General Terms and Conditions, for example with the words “I acknowledge having read and accepted all the general terms and conditions of the Site”. Ticking this box will be deemed to have the same value as a handwritten signature by the Customer.

Acceptance of these GTCS implies that the Customer has the legal capacity to do so. If the Customer is a minor or lacks legal capacity, he/she declares that he/she has the authorization of a tutor, curator or legal representative.

The Customer acknowledges the evidential value of the Vendor’s automatic recording systems and, unless he/she provides proof to the contrary, waives the right to contest them in the event of a dispute.

Article 3 – Customer information

The creation of a “Customer Account” is a prerequisite for any Order placed by the Customer on the present Site. To this end, the Customer will be asked to provide a certain amount of personal information, such as, but not limited to, first and last name, e-mail address, postal address and telephone number. The Customer undertakes to provide complete, accurate and up-to-date information. The Customer is responsible for updating this information. He must therefore notify the Vendor immediately of any changes. The Customer is solely responsible for the truthfulness, accuracy and relevance of the data provided.

When creating an account, the Customer must accept the GCU, which govern the terms and conditions of registration, management of the Customer Account and associated Identifiers, and deregistration. The Customer is therefore invited to consult the GCU for any information required within the scope of the GCU.

Customers registered with the Site can access it by logging in using their login details (e-mail address defined at registration and password), or by using systems such as third-party social network login buttons. The Customer is entirely responsible for the protection of his chosen password. They are encouraged to use complex passwords. If you forget your password, you can generate a new one. This password guarantees the confidentiality of the information contained in the “my account” section, and the Customer is therefore prohibited from transmitting or communicating it to a third party. Failing this, the Vendor cannot be held responsible for unauthorized access to a Customer’s account.

The customer account enables the customer to consult all orders placed on the Site. Should the data contained in the customer account section disappear as a result of a technical failure or force majeure, the Vendor cannot be held liable, as this information has no evidential value, but is for information purposes only. The pages relating to the customer account may be freely printed by the customer holding the account in question, but do not in any way constitute proof. They are for information purposes only, intended to ensure efficient management of the customer’s orders or contributions.

Customers are free to close their account on the Site. To do so, they must send an e-mail to the Vendor indicating that they wish to delete their account. No data recovery will be possible.

The Vendor reserves the exclusive right to delete the account of any Customer who has contravened these GTCS (in particular, and without this example being exhaustive, where the Customer has knowingly provided incorrect information when registering and setting up his personal space) or any account which has been inactive for at least one year. Such deletion shall not constitute a loss for the Customer, who shall not be entitled to claim any compensation as a result. This exclusion is not exclusive of the Vendor’s right to take legal action against the Customer, where justified by the facts.

Article 4 – Types of products sold

Guilbert Express sells a wide range of products, including heating tools, spare parts and accessories.

Certain terms and conditions of sale may vary according to the nature of the Product marketed by Guilbert Express, particularly in view of the special nature of certain Products.

To find out the specific purchase terms applicable to each Product according to its nature, the Customer is invited to consult the commercial documents relating to each Product and accessible from the Site, including on the pages dedicated to each Product (description sheets).

Article 5 – How to place an order and description of the purchasing process

5.1 Product characteristics

The Products and Services offered are those listed in the catalog published on the Site. These Products and Services are offered while stocks last. Each Product is accompanied by a description drawn up by the Vendor based on the descriptions provided by the supplier.

The photographs of the Products in the catalog reflect a faithful image of the Products and Services offered, but do not constitute a contractual commitment insofar as they cannot ensure perfect similarity with the physical Products.

The Customer undertakes to read this information carefully before placing an Order on the Site.

Unless expressly indicated otherwise on the Site, all Products sold by Guilbert Express are new. They comply with current European legislation and standards applicable in France.

5.2 Ordering procedure

In order to place an order, the Customer chooses the Product(s) he/she wishes to order by adding them to his/her “Shopping Cart”, the contents of which may be modified at any time.

Once the Customer considers that he has selected and added to his basket all the Products he wishes to purchase, he will be able to validate his order by accessing his basket by clicking on the button provided for this purpose. The Customer will then be redirected to a summary page on which he/she will be informed of the number and characteristics of the Products ordered, as well as their unit price.

If the Customer wishes to validate his/her order, he/she must tick the box indicating ratification of these GTCS and click on the validation button. The Customer will then be redirected to a page where he/she must fill in the order form fields. In the latter case, the Customer will be asked to enter a certain number of personal details, necessary for the order to be processed correctly.

All orders placed on the Site must be duly completed and must specify the necessary information. The Customer may make changes, corrections, additions or cancel the order until it has been validated.

Once the Customer has completed the form, he/she will be invited to make payment using the payment methods listed in the payment section of these GTCS. After a few moments, the Customer will receive an order confirmation e-mail, reminding them of the content and price of their order.

5.3 Retention of title and transfer of risk

The Products sold remain the property of the Vendor until full payment of their price, in accordance with the present retention of title clause. This retention of title does not prevent the transfer to the Customer, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the Products which are the subject of the retention of title, as well as the risks of damage which they may cause.

5.4 Billing

During the Order procedure, the Customer must enter the information required for invoicing (the sign (*) indicates the compulsory fields which must be completed for the Customer’s Order to be processed by Guilbert Express).

In particular, the Customer must clearly indicate all information relating to the Delivery, in particular the surname, first name, e-mail address, telephone number and exact delivery address.

Neither the Order form drawn up by the Customer online, nor the acknowledgement of receipt of the Order sent by Guilbert Express to the Customer by e-mail, constitutes an invoice.

The invoice will be sent to the Professional Customer by e-mail once the Order has been dispatched.

Article 6 – Prices and payment terms

Unless otherwise stated, the prices shown in the catalog are in Euros, exclusive of tax (HT) and any contribution to processing and shipping costs. In particular, prices include value-added tax (VAT) at the rate applicable on the Order date.

Guilbert Express reserves the right at any time to modify its prices and to pass on, if applicable, any change in the current VAT rate to the price of the Products or Services offered on the Site. Nevertheless, the price appearing in the catalog on the day of the order will be the only price applicable to the Customer.

The Customer may place an order on this Site and pay by credit card. Credit card payments are made via secure transactions provided by an online payment platform provider.

This Site does not have access to any data relating to the Customer’s means of payment. Payment is made directly to the bank or payment service provider receiving the Customer’s payment. In the case of payment by bank transfer, the delivery times defined in the article “Deliveries” of the present GTCS only begin to run from the date of effective receipt of payment by the Vendor, who may prove this by any means. Product availability is indicated on the Site, in the description of each Product.

Guilbert Express will archive order forms and invoices on a reliable and durable medium constituting a faithful copy. The computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

In the event that, for any reason whatsoever – opposition, refusal or other – the transmission of the flow of money owed by the Customer proves impossible, the Order will be cancelled and no transfer of ownership will take place. In any event, any bank charges paid as a result of a payment default or incident will remain at the Customer’s expense.

Article 7 – Deliveries

Delivery charges will be indicated to the Customer prior to payment and apply only to deliveries within mainland France. For all other delivery locations, it is the Customer’s responsibility to contact customer service.

In the event of delivery of a Product outside the territory of the European Union and in French overseas departments and territories, the Customer declares himself to be the importer of the Product and accepts that in such a case it may be materially impossible for the Vendor to provide him with accurate information on the total amount of charges relating to customs duties and formalities or import taxes applicable in the country where delivery of the Product is requested.

Unless otherwise stated on the Site during the ordering process or in the description of the Products ordered, the Vendor undertakes in all cases to deliver the Products within a maximum of thirty (30) days after the conclusion of the contract with a Consumer Customer.

The customer may refuse a parcel at the time of delivery if he/she notices any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.); any anomaly must then be indicated by the customer on the delivery note, in the form of handwritten reservations, accompanied by the customer’s signature. To exercise his right of refusal, the Customer must open the damaged or defective parcel(s) in the presence of the carrier, and ask him to take back the damaged goods. Should the Customer fail to comply with these instructions, he will not be able to exercise his right of refusal, and the Vendor will not be obliged to comply with the Customer’s request to exercise his right of refusal.

If the Customer’s parcel is returned to the Vendor by the Post Office or other postal service providers, the Vendor will contact the Customer on receipt of the returned parcel to ask him/her what action to take on his/her order. If the Customer has mistakenly refused the parcel, he/she may ask for it to be sent back by first paying the postal charges for the new shipment. Postal charges must be paid even for orders where postage was free at the time the order was placed.

In the event of a delivery error or exchange (if the right of withdrawal is applicable, i.e. if the Customer is a Consumer and the contract entered into to acquire the Product or Service allows withdrawal, in accordance with article L.221-18 et seq. of the French Consumer Code), any product to be exchanged or refunded must be returned to the Vendor in its entirety and in perfect condition. The Vendor cannot be held responsible for any defect resulting from the Customer’s clumsiness or faulty operation.

In the event of late delivery in relation to the date or time indicated to the Consumer Customer at the time of his/her order or, in the absence of indication of a date or time at the time of the order, in excess of thirty (30) days from the conclusion of the contract, the Consumer Customer may avail himself/herself of article L216-6 of the French Consumer Code, which provides for the possibility :

• To notify the suspension of payment of all or part of the price until the professional performs, under the conditions of articles 1219 and 1220 of the Civil Code;
• To cancel the sale, upon written request by Guilbert Express by registered letter with acknowledgement of receipt, if after having requested the Vendor to carry out the supply and delivery within a reasonable additional period, the Vendor has not complied within this period. The contract shall be deemed to have been terminated upon receipt by Guilbert Express of the letter or writing informing it of such termination, unless Guilbert Express has performed in the meantime.

The Consumer Customer will then be reimbursed, at the latest within fourteen (14) days of the date on which the contract was terminated, for all sums paid. This clause shall not apply if the delay in delivery is due to force majeure.

Article 8 – Packaging

The Products will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the Products during Delivery.

Customers undertake to comply with the same standards when returning Products under the conditions set out in article 9 on the right of withdrawal.

Article 9 – Right of withdrawal and withdrawal form

In accordance with article L.221-18 of the French Consumer Code, and if the right of withdrawal is applicable, in the case of distance selling, the Consumer Customer has a period of fourteen (14) working days from the date of receipt of the Product of his order, or from the conclusion of the contract for the provision of services, to withdraw, without giving any reason.

In the event that the Customer has ordered several Products via a single Order giving rise to several Deliveries (or in the case of an order for a single Product delivered in several batches), the withdrawal period will expire fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last item.

In accordance with article L 221-19 of the French Consumer Code :

• The day of receipt of the Product is not counted in the period;
• The period starts at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period;
• If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

The customer must return any Product that does not suit him/her and request an exchange or refund without penalty, with the exception of the cost of return, within fourteen (14) days of receipt by Guilbert Express of the request for refund.

The Product must be returned in perfect condition. Where applicable, it must be accompanied by all accessories. The Consumer Customer may find below a standard withdrawal form for an order placed on the Site, to be sent to Guilbert Express. It is understood that the Customer will bear the cost of returning the Product in the event of withdrawal, as well as the cost of returning the Product if, due to its nature, it cannot normally be returned by post.

If the above obligations are not fulfilled, the Customer will lose his right of withdrawal and the Product will be returned to him at his expense.

The Customer is advised to return the package using a tracking solution. Otherwise, if the returned parcel does not reach the Vendor, it will not be possible to launch an inquiry with the postal services in order to ask them to locate it.

The refund will be made using the same means of payment as that chosen by the Customer for the initial transaction, unless the Customer expressly agrees that the Vendor may use another means of payment, and insofar as the refund does not incur any costs for the Customer.

The Vendor also reserves the right to defer reimbursement until receipt of the Product or until the Customer has demonstrated that he has shipped the Product, if such demonstration has not previously taken place.

In the event of depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product(s), the Customer may be held liable.

To exercise his right of withdrawal and in accordance with article L.221-21 of the French Consumer Code, the customer must notify Guilbert Express of his decision to withdraw by means of an unambiguous statement:

• by letter sent by post to 10 rue Henry Delbast 77183 Croissy Beaubourg or
• by e-mail to : info@express.fr.

In accordance with Article L221-5 of the Consumer Code, (“Hamon Law”) of June 2014, the Consumer Customer may also use the standard withdrawal form for an order placed on the site but this is not compulsory :

Article 10 – Warranties

Guilbert Express is liable for hidden defects in the Products sold which render them unsuitable for their intended use, or which impair this use to such an extent that the Customer would not have purchased them, or would have paid a lower price for them, had he been aware of them.

This guarantee allows the customer, who can prove the existence of a hidden defect, to choose between reimbursement of the price of the Product if it is returned, or reimbursement of part of its price if the Product is not returned.

In the event that replacement or repair is impossible, Guilbert Express undertakes to refund the price of the Product within thirty (30) days of receipt of the returned Product and in exchange for the return of the Product by the Customer.

Any action arising from latent defects must be brought by the Customer within two (2) years of the discovery of the defect.

PROVISIONS APPLICABLE ONLY TO CUSTOMERS WHO ARE NATURAL PERSONS AND CONSUMERS :

For all Products, consumers benefit from the legal warranty against defects in conformity of the goods with the contract mentioned in articles L.217-3 to L.217-12, and L. 224-25-12 to L. 224-25-16 of the French Consumer Code, as well as the warranty against defects in the item sold, under the conditions set out in articles 1641 to 1648 of the French Civil Code.

Article 11 – Customer service

Customer service for this Site can be reached at :

• by e-mail to the following address info@express.fr ;
• by post to the address indicated in the legal notice;
• via a hotline, which can be contacted by phone at 0825800251 (€0.15 incl. tax per minute from a landline).

Article 12 – Liability

The Vendor Guilbert Express cannot be held responsible for non-performance of the contract due to an event of force majeure. With regard to the Products purchased, and when the purchaser is a professional, the Vendor shall not be held liable for any indirect damage, operating loss, loss of profit, damage or expenses, which may arise as a result of the present contract.

The choice and purchase of a Product or Service are the sole responsibility of the Customer. The total or partial impossibility of using the Products, notably due to equipment incompatibility, cannot give rise to any compensation, reimbursement or liability on the part of the Vendor, except in the case of a proven hidden defect, non-conformity, defect or exercise of the right of withdrawal if applicable, i.e. if the Customer is not a Consumer Customer and the contract entered into to acquire the Product or Service allows withdrawal, in accordance with article L 221-18 et seq. of the French Consumer Code.

The Customer expressly acknowledges that use of the Site is at the Customer’s sole risk and responsibility. The Site provides the Customer with information on an indicative basis, with imperfections, errors, omissions, inaccuracies and other ambivalences likely to exist. In any event, Guilbert Express may not be held responsible for :

• any direct or indirect damage, in particular with regard to loss of profits, loss of earnings, loss of clientele, loss of data, etc., which may result from the use of the Site, or on the contrary from the impossibility of its use;
• malfunction, unavailability of access, misuse or incorrect configuration of the Customer’s computer, or the use of a browser not frequently used by the Customer;
• the content of advertisements and other external links or sources accessible by Customers from the Site.

The photographs and visuals of the Products presented on the Site are not contractual and the Vendor cannot be held responsible if the characteristics of the Products differ from the visuals present on the Site or if the latter are erroneous or incomplete.

Article 13 – Force majeure

Force majeure in contractual matters occurs when an event beyond the debtor’s control, which could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from fulfilling his obligation.

If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is terminated ipso jure and the parties are released from their obligations under the conditions set out in articles 1351 and 1351-1 of the French Civil Code.

Should any of the above events occur, Guilbert Express will endeavour to inform the customer as soon as possible.

Article 14 – Personal data

Guilbert Express ensures the protection of customers’ personal data within the framework defined by the Privacy Policy accessible at the following address https://guilbert-express.com/privacy-policy/

PROVISIONS APPLICABLE ONLY TO CUSTOMERS WHO ARE NATURAL PERSONS AND CONSUMERS :

Article 15 – Intellectual property rights

All elements of this Site are the property of the Vendor or a third party agent, or are used by the Vendor with the authorization of their owners.

Any reproduction, representation or adaptation of the logos, textual, pictorial or video content, without this list being limitative, is strictly forbidden and is tantamount to counterfeiting.

Any Customer found guilty of counterfeiting may have his account deleted without notice or compensation and without such deletion constituting damage to him, without prejudice to any subsequent legal proceedings against him, at the initiative of the Vendor or his agent.

Trademarks and logos contained in the Site may be registered by Guilbert Express, or possibly by one of its partners. Any person proceeding to their representations, reproductions, imbrications, diffusions and rebroadcasts incurs the sanctions envisaged in articles L.713-2 and following of the Code of the intellectual property.

Article 16 – Validity of the General Conditions

If any provision of the GTCS is held to be illegal, invalid or for any other reason unenforceable, then such provision shall be deemed severable from the GTCS and shall not affect the validity and enforceability of the remaining provisions.

These GTCS supersede all prior or contemporaneous written or oral agreements. The GTCS are not assignable, transferable or sublicensable by the Customer.

A printed version of the GTCS and of all notices given in electronic form may be requested in judicial or administrative proceedings relating to the GTCS. The parties agree that all correspondence relating to these GTCS shall be in the French language.

Article 17 – Applicable law and mediation

These terms and conditions are governed by and subject to French law.

Except in the case of public order provisions, any disputes that may arise in connection with the execution of these GTCS may, before any legal action is taken, be submitted to the Site Editor for amicable settlement.

It is expressly reminded that requests for amicable settlement do not suspend the time limits for bringing legal action. Unless otherwise provided by public policy, any legal action relating to the performance of these GTCS shall be subject to the jurisdiction of the courts of the defendant’s place of residence.

PROVISIONS APPLICABLE ONLY TO CUSTOMERS WHO ARE NATURAL PERSONS AND CONSUMERS :

Consumer mediationAccording to article L.612-1 of the French Consumer Code, “all consumers have the right to have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of a dispute between them and a professional. To this end, the professional guarantees the consumer effective recourse to a consumer mediation scheme”.

In this respect, Guilbert Express offers its consumer customers the possibility of mediation by a consumer mediator, whose contact details are as follows:

Mediator of the approved mediation center: AME CONSO

In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the professional, i.e. AME CONSO, within one year of the written complaint sent to the professional.

Referral to the Consumer Ombudsman must be made :

• either by completing the form on the AME CONSO website: www.mediationconso-ame.com ;
• or by post to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris.

We remind you that mediation is not compulsory, but only offered as a means of resolving disputes without resorting to the courts.