Terms and conditions of use

10/03/2026 version

PREAMBLE

GUILBERT EXPRESS, a simplified joint stock company with a capital of 630,000.00 euros, registered in the Meaux Trade and Companies Register under number 572 055 812, whose registered office is located at ZAE de Lamirault, 10 rue Henry Delbast, 77183 Croissy-Beaubourg (hereinafter referred to as “Guilbert Express”). Guilbert Express “or the Publisher “), publishes and operates the website accessible at the following address: https://www.express.fr/ (hereinafter the “Site).

The present general conditions of use (hereinafter the ” General Conditions of Use “) are proposed by the Site Publisher and govern all use of the Site, as well as all use of the functionalities offered by the Publisher to Users on the Site.

Definitions

In the following, we will refer to :

• ” Customer “means any natural or legal person, consumer or professional, purchasing a Product(s) or Service(s) on the Site;
• ” Order “means any order for a Product or Service placed remotely via the Site;
• ” Customer Account “means the interface hosted on the Site enabling the User to track Orders, consult Material Safety Data Sheets and manage personal data;
• ” Conditions Générales de Vente “or ” GCS “means the contractual conditions governing the sale of Products to Customers by the Vendor via the Site;
• ” Terms and Conditions of Use “or ” GCU “means the present general conditions of use governing all use of the Site and its functionalities by the User;
• ” Consumer “means, in accordance with the definition in the preliminary article of the French Consumer Code, “any natural person who acts for purposes that do not fall within the scope of his or her commercial, industrial, artisanal or liberal activity”;
• “Publisher means the company Guilbert Express, a simplified joint stock company, responsible for the publication and content of the Site;
• ” Identifiers “means the e-mail address defined at registration and the password used to access the Customer Account. These Identifiers are for the exclusive use of the Member, who is solely responsible for them;
• ” Member “means the User registered on the Site and holding a Customer Account;
• ” Parties “means, individually and indiscriminately, the Publisher on the one hand and the Users on the other hand, or the Publisher and the Users collectively;
• ” product “shall designate all products that may be purchased on the Site;
• ” Service “refers to all the services that can be subscribed to on the Site;
• “Site” means the Internet site, comprising all the web pages, Services and functionalities offered to Users, accessible at the following address: https://express.fr/ ;
• “User means any person accessing and browsing the Site. Users include Members, Customers and ordinary Internet users.
• “Vendor means Guilbert Express, a simplified joint stock company, offering Products or Services on the Site.

Article 1 – Purpose of the GCU

The purpose of these GCU is to define the conditions of access to the Site by Users and to set out the contractual provisions relating to the respective rights and obligations of the Parties concerning the use of the Site and the functionalities offered therein.

Article 2 – Acceptance of the GCU

The User of the Site is invited to read these GCU carefully, to print them and/or to save them on a durable medium. The User acknowledges having read the GCU and accepts them in full and without reservation.

It is specified that these GTU are referenced at the bottom of each page of the Site by means of a hypertext link and can thus be consulted at any time.

The Publisher reserves the right to modify the GCU at any time by publishing a new version on the Site.

The GCU applicable to the User are those in force at the time of browsing the Site..

The purchase of a Product or Service, the creation of a Customer Account or, more generally, browsing the Site implies the User’s acceptance of the entirety of these GCU, and the User hereby acknowledges having read and understood them.

This acceptance may consist, for example, for the User, in checking the box corresponding to the sentence of acceptance of the present GCU, having for example the mention ” I acknowledge that I have read and accept all the general terms and conditions of the Site “. Ticking this box will be deemed to have the same value as a handwritten signature by the User.

The User acknowledges the evidential value of the automatic recording systems of the Site Editor and, unless he/she can provide proof to the contrary, waives the right to contest them in the event of a dispute.

Acceptance of these GCU implies that Users have the necessary legal capacity to do so. If the User is a minor or does not have such legal capacity, he/she declares that he/she has the authorization of a tutor, curator or legal representative.

Article 3 – Legal notice and privacy policy

This Site is published by Guilbert Express SAS. Legal information concerning the host and Site Editor, in particular contact details and any capital and registration details, is provided in the legal notice for this Site, which can be accessed at the following address: https: https://guilbert-express.com/terms-of-use/

Information concerning the collection and processing of personal data is provided in the Site’s Privacy Policy, which can be accessed at the following address: https: https://guilbert-express.com/privacy-policy/

Article 4 – Conditions of access and registration

The Site is freely accessible to all Users.

The User acknowledges having the necessary means and skills to use the Site and its functionalities.

The equipment required to access and use the Site is at the User’s expense, as are the telecommunication costs incurred by their use.

4.1 Customer account creation procedure

The creation of a personal space is an essential prerequisite to any order or contribution by the User on this Site.

Users wishing to create a Customer Account are asked to provide identifying information by completing the form available on the Site. The sign (*) indicates the mandatory fields that must be filled in for the User to create a Customer Account.

To this end, the User will be asked to provide a certain amount of personal information, such as, but not limited to:

• first and last name ;
• his email address ;
• postal address ;
• phone number.

The User undertakes to provide the Publisher with accurate, fair and up-to-date data, which does not infringe the rights of third parties in any way whatsoever, and to communicate to the Publisher any necessary updates to the data communicated at the time of registration. The Customer is responsible for updating his data. He must therefore notify the Publisher without delay in the event of any change.

The User is entirely responsible for the accuracy and updating of the data communicated when opening and managing his Customer Account.

Once registered, Members can access their Customer Account by logging in using their Identifiers, or by using systems such as third-party social networking connection buttons.

4.2 Identifier management

The Member is entirely responsible for the protection of his Identifiers. They are encouraged to use a complex password. If you forget your password, you can generate a new one. This password guarantees the confidentiality of the information contained in the “my account” section. The Member is therefore prohibited from transmitting or communicating it to a third party.

The Member is solely responsible for the use of his Identifiers and the actions carried out from his Member Account. Any access or action carried out from a Member’s Customer Account will be presumed to have been carried out by that Member, insofar as the Publisher does not have the technical means to ensure the identity of persons accessing the Site from a Customer Account.

If a Member discloses or uses his or her Identifiers in a manner contrary to their intended purpose, the Publisher may automatically suspend his or her Customer Account without notice or compensation. Under no circumstances may the Site Editor be held responsible for unauthorized access to a Member’s account.

Any loss, omission, misappropriation or unauthorized use of Identifiers is the sole responsibility of the Member. In the event of theft, misappropriation or usurpation of Identifiers, the Member must notify the Publisher immediately by e-mail to the following address: info@express.fr.

Data is collected for the purpose of creating a Customer Account. Should the data contained in the Customer Account section disappear as a result of a technical failure or force majeure, the Site and its Publisher cannot be held liable, as this information has no evidential value and is for information purposes only. Pages relating to Customer Accounts may be freely printed by the holder of the account in question, but in no way constitute proof. They are for information purposes only, intended to ensure efficient management of the service or contributions by the User.

4.3 Unsubscribing

Members are free to close their Customer Account and request the deletion of their data on the Site. To do so, they must send an e-mail to Guilbert Express at info@express.fr indicating that they wish to delete their account. No retrieval of his data will then be possible.

4.4 Account deletion by the Publisher

The Publisher reserves the exclusive right to delete the account of any Member who has contravened these GCU (in particular, but without this example being exhaustive, where the Member has knowingly provided incorrect information when registering and setting up his or her Customer Account) or any account which has been inactive for at least one year. Such deletion shall not constitute a loss for the excluded Member, who shall not be entitled to claim any compensation as a result. Such exclusion does not preclude the Editor from taking legal action against the Member, where justified by the facts.

Article 5 – Site features

5.1 Controls

Users wishing to order Products from the Online Shop must follow the order procedure in accordance with the Site’s GTC, which can be accessed at the following address: https: https://guilbert-express.com/gtc/

Members can consult their Orders at any time from their Customer Account by clicking on “Your Orders”.

5.2 Customer account

Members registered on the Site can access it by logging in using their Identifiers or by using systems such as third-party social networking connection buttons.

From his “Customer Account”, the Member can :

• View your orders,
• Consult Material Safety Data Sheets (MSDS),
• Manage your addresses,
• Edit personal information and password.

5.3 Contact form

For any complaint relating to the use of the Site, Users may contact the Publisher in accordance with article 12 of these GCU.

Article 6 – Obligations of the Parties

6.1 User obligations

When using the Site, each User undertakes not to undermine public order and to comply with the laws and regulations in force, to respect the rights of third parties and the provisions of these GCU.

Each User is obliged to :

• Behave fairly towards the Publisher;
• Be honest and sincere in the information provided to the Editor;
• Use the Site in accordance with its purpose as described in these GCU;
• Not to divert the purpose of the Site to commit crimes, offenses or contraventions punishable by the Penal Code or any other law;
• Respect the privacy of third parties and the confidentiality of exchanges;
• Respect the intellectual property rights of the Publisher;
• Not to seek to undermine the automated data processing systems implemented on the Site within the meaning of Articles 323-1 et seq. of the French Penal Code;
• Do not modify the information put online by the Editor;
• Not to use the Site to send unsolicited mass messages (advertising or other);
• Not to disseminate data that would diminish, disorganize, slow down or interrupt the normal operation of the Site.

6.2 Publisher’s obligations

6.2.1 General principles

It is expressly agreed between the Parties that in the context of the provision of the Site and related functionalities, apart from the sale of Products to Customers, the Publisher’s general obligation is an obligation of means. The Publisher is under no obligation of result or reinforced means of any kind.

6.2.2 Site access and availability

The Publisher undertakes to use all reasonable means to ensure that the Site is accessible at all times, subject to maintenance operations on the Site or the servers on which it is hosted, it being specified that it is only bound by an obligation of means. This access may be interrupted, suspended or limited in particular in the event of force majeure, an event beyond the control of the Editor, or any breakdowns or technical interventions necessary for the proper operation of the Site.

In the event of inability to access the Site due to technical or other problems, the User shall not be entitled to claim any damages or compensation.

The Editor may not be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, service interruption, or other.

The User expressly agrees to use the Site at his or her own risk and under his or her sole responsibility.

The Site provides the User with information on an indicative basis, with imperfections, errors, omissions, inaccuracies and other ambivalences likely to exist. In any event, the Publisher may not be held responsible for :

• any direct or indirect damage, in particular with regard to loss of profits, loss of earnings, loss of clientele, loss of data, etc., which may result from the use of the Site, or on the contrary from the impossibility of its use;
• malfunction, unavailability of access, misuse or incorrect configuration of the User’s computer, or use of a browser not frequently used by the User.

The Publisher draws the Users’ attention to the fact that current Internet communication protocols do not allow the transmission of electronic exchanges (messages, documents, identity of sender or recipient) to be guaranteed with certainty and continuity. Consequently, the Publisher cannot be held responsible for any disruptions, interruptions or anomalies beyond its control that may affect transmissions via the Internet and, more generally, the communications network, regardless of the extent or duration of such disruptions or anomalies.

6.2.3 Online notices

Reviews published on the Site are not subject to prior checking. No consideration (discount, gift, benefit) is offered in exchange for posting a review.

However, a notice may be refused or removed if it :

• contains abusive, defamatory or discriminatory language;
• discloses personal data of third parties;
• includes links, commercial references or advertising content;
• is unrelated to the buying experience;
• is clearly fraudulent.

In the event of rejection, the author will be informed by e-mail, stating the reason, and will have seven (7) days to submit a corrected review.

Reviews are displayed on the Site in chronological order. The average rating and the total number of reviews are clearly visible.

The Editor may contact the author of a review by e-mail, solely to verify information or propose a solution following negative feedback.

An author may request the modification or deletion of his notice by contacting the Editor directly.

Notices are published within a maximum of seven (7) working days after submission. They are stored and displayed in accordance with the retention periods specified in the Privacy Policy.

Article 7 – Hypertext links

The Site may include hypertext links to other sites.

The User therefore acknowledges that the Publisher cannot be held liable for any damage or loss, whether proven or alleged, resulting from or in connection with the use or knowledge of the content, advertising, products or services available on these external sites or sources. Likewise, the Editor of the present Site cannot be held liable if the User’s visit to one of these sites causes him/her any harm.

If, despite the Publisher’s best efforts, one of the hypertext links present on the Site points to a site or an Internet source whose content does not comply or does not appear to comply with the requirements of French law, the User undertakes to immediately contact the Site’s publication director, whose contact details are given in the Site’s legal notice, in order to provide him with the address of the pages of the third-party site in question.

Article 8 – Intellectual property

8.1 Site content

The User acknowledges that the Publisher is the owner of the domain name https://www.express.fr/ under which it publishes and operates the Site.

In this respect, intellectual property rights relating to the architecture and content of this Site, in particular all trademarks, logos, slogans, graphics, photographs, animations, videos and text, are the exclusive property of the Publisher or its licensors, partners or subcontractors, or are used by the Publisher on the Site with the authorization of their owner. Trademarks and logos contained on the Site may be registered by Guilbert Express, or possibly by one of its partners.

Any representation, reproduction, adaptation, sale, distribution, broadcasting, modification, publication or communication, in whole or in part, of the content or architecture of the Site, by any process whatsoever, without prior express authorization, is strictly prohibited and is tantamount to counterfeiting, punishable by the applicable provisions of the French Intellectual Property Code (in particular, articles L.335-2 et seq. and articles L.713-2 et seq.).

Any User found guilty of acts of counterfeiting may have his or her access to the Site suspended or withdrawn, without notice or compensation, and without this exclusion constituting damages. Such exclusion shall be without prejudice to any legal action that may be taken against the User by the Site Editor or its representative.

8.2 User license

8.2.1. Site license

The Publisher hereby grants all Users a non-exclusive license to use the Site and its related functionalities.

This license is granted free of charge, worldwide, and for the duration of use of the Site.

The User therefore undertakes not to assign, transfer, lend, sublicense, delegate or concede to a third party, even free of charge, directly or indirectly, any right of use conferred by these GCU without the prior written consent of the Publisher.

8.2.2 General provisions

Users are reminded that any use that does not comply with the aforementioned licenses is liable to prosecution. In this respect, the User undertakes to take all necessary measures, particularly in terms of security, with regard to his staff and any third party, to ensure that the Publisher’s intellectual property rights are respected.

Under no circumstances shall any User :

• Attempt to copy, modify, reproduce, create derivative works from, alter, mirror, republish, upload, post, transmit or distribute all or any part of the components of the Site in any form, on any medium or by any means whatsoever;
• Attempt to decompile, disassemble, reverse engineer or otherwise make comprehensible all or any part of the Site;
• To access all or part of the Site in order to design a competing solution;
• Attempt in any way to remove or circumvent any technical protection measures (TPMs), or use or manufacture for sale or lease, import, distribute, sell or lease, offer for sale or lease, promote for sale or lease, or hold for private or commercial use any means to facilitate the removal or unauthorized circumvention of TPMs,
• To use the Site to provide services to third parties or to sublicense, sell, rent, lease, assign, distribute, display, disclose, commercially exploit or otherwise make the Site available to any third party.

Furthermore, the User undertakes to do everything in his power to prevent any unauthorized access or use of the Site, and, in the event of such unauthorized access or use, to notify the Publisher as soon as possible.

Article 9 – Liability

The Publisher declines all responsibility in particular:

• In the event of damage to the User’s computer system and/or loss of data resulting from the User’s use of the Site;
• In the event of damage resulting from the unavailability of the Site or parts thereof ;
• In the event of technical unavailability of the connection, whether due to force majeure, maintenance, updating, modification of the Site, intervention by the host, internal or external strike, network failure or power cut;
• In the event of virus attacks or unlawful intrusion into an automated data processing system;
• In the event of abnormal use or illicit exploitation of the Site by a User or a third party;
• Regarding the content of third-party websites to which hypertext links on the Site refer ;
• In the event of non-compliance with these GCU attributable to Users ;
• In the event of non-operation, impossibility of access or malfunctions of the Site attributable to unsuitable equipment, incorrect configuration or use of the User’s computer, malfunctions of the services of the User’s access provider, or those of the Internet network;
• In the event of delay or non-performance of its obligations, when the cause of the delay or non-performance is linked to a case of force majeure as defined in these GCU;
• In the event of an external cause not attributable to the Publisher ;
• In the event of usurpation of a User’s identity.

In any event, the Publisher may only be held liable in the event of proven fault.

In the event of abnormal use or illicit exploitation of the Site, the User shall be solely liable for any damage caused to third parties and for the consequences of any claims or actions that may arise therefrom.

Article 10 – Force majeure

The Publisher shall not be held liable if the non-performance or delay in performance of any of its obligations described in these GCU is due to force majeure.

Force majeure in contractual matters occurs when an event beyond the debtor’s control, which could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from fulfilling his obligation.

If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is terminated ipso jure and the Parties are released from their obligations under the conditions set out in articles 1351 and 1351-1 of the French Civil Code.

In the event of one of the aforementioned events, the Publisher will endeavour to inform the User as soon as possible.

Article 11 – Protection of personal data

The Publisher ensures the protection of personal data within the framework defined by the Privacy Policy accessible at the following address: https: https://guilbert-express.com/privacy-policy/

PROVISIONS APPLICABLE ONLY TO NATURAL PERSONS WHO ARE CONSUMERS :

Article 12 – Customer service – Complaints

Any notification or notice concerning these GCU, the Legal Notice or the Privacy Policy must be made in writing and sent by registered or certified mail, or by e-mail to the address indicated in the Site’s Legal Notice, specifying the contact details, first and last name of the notifier, as well as the subject of the notice.

The complaint may be notified to the Publisher:

• By post to the following address: ZAE de Lamirault, 10 rue Henry Delbast, F-77183 Croissy-Beaubourg ;
• Via the contact form accessible from the Site in the “Contact” section;
• By e-mail to the following address info@express.fr.

Any claim relating to the use of the Site, the Services, the Site’s pages on any social networks, or to the T&Cs, the Legal Notice or the Privacy Policy, made by a professional, must be filed within 365 days of the day on which the problem giving rise to the claim arose, regardless of any law or rule of law to the contrary. In the event that such a claim is not filed within 365 days, such claim will forever be unenforceable at law.

It is possible that, to a limited extent, inaccuracies or errors may be found throughout the Website and the Services offered, or that information may be inconsistent with the GCU, the Legal Notice or the Privacy Policy. In addition, it is possible that unauthorized modifications may be made by third parties to the Site or related Services (social networks, etc.).

In such a situation, the User may contact the Site Editor by post or by e-mail at the addresses indicated in the Site’s legal notices, if possible with a description of the error and its location (URL), as well as sufficient information to enable the User to contact the Site Editor.

Article 13 – Independence of clauses

If any provision of the TOS is held to be illegal, invalid or for any other reason unenforceable, then that provision shall be deemed severable from the TOS and shall not affect the validity and enforceability of any remaining provisions.

The GCU supersede all prior or contemporaneous written or oral agreements. They are not assignable, transferable or sub-licensable by the User.

A printed version of the TOU and of all notices given in electronic form may be requested in judicial or administrative proceedings relating to the TOU. The parties agree that all correspondence relating to these TOU shall be in the French language.

Article 14 – Jurisdiction and applicable law

These GCU are governed by and subject to French law.

Except in the case of public policy provisions, any disputes that may arise in connection with the execution of these GTUs may, prior to any legal action, be submitted to the Site Editor for amicable settlement. It is expressly reminded that requests for amicable settlement do not suspend the time limits for bringing legal action. Unless otherwise provided by public policy, any legal action relating to the performance of these GTUs shall be submitted to the jurisdiction of the courts of the place of residence of the defendant.

PROVISIONS APPLICABLE ONLY TO NATURAL PERSONS WHO ARE CONSUMERS :