10/03/2026 version
Preamble
This Privacy Policy informs how the Guilbert Express company processes Users’ Personal Data in compliance with current regulations applicable to the processing of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (RGPD) and the French Data Protection Act (Loi “Informatique et libertés” n° 78-17 du 6 janvier 1978 modifiée).
Definition of terms used in the privacy policy
In the following, we will refer to :
- ” Customer “means any natural or legal person, consumer or professional, purchasing a Product(s) or Service(s) on the Site;
- ” Order “means any order for a Product or Service placed remotely via the Site;
- ” Customer Account “means the interface hosted on the Site enabling the User to track Orders, consult Material Safety Data Sheets and manage personal data;
- ” Conditions Générales de Vente “or ” GCS “means the contractual conditions governing the sale of Products to Customers by the Vendor via the Site;
- ” Terms and Conditions of Use “or ” GCU “means the general conditions of use governing all use of the Site and its functionalities by the User;
- ” Consumer “means, in accordance with the definition in the preliminary article of the French Consumer Code, “any natural person who acts for purposes that do not fall within the scope of his or her commercial, industrial, artisanal or liberal activity”;
- ” Data “means all types of information and/or data to which the Parties have access in the context of the contractual relationship, whatever the format or medium, whether Personal Data (defined below) or not (e.g. financial, technical, professional, administrative, commercial, legal, accounting data, etc.);
- “Personal data” is defined as ” any information relating to a natural person who is identified or can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to him or her “in accordance with the French Data Protection Act of January 6, 1978;
- “Publisher means the company Guilbert Express, a simplified joint stock company, responsible for the publication and content of the Site;
- ” Identifiers “means the e-mail address defined at registration and the password used to access the Customer Account. These Identifiers are for the exclusive use of the Member, who is solely responsible for them;
- ” Member “means the User registered on the Site and holding a Customer Account;
- ” Parties “means, individually and indiscriminately, the Publisher on the one hand and the Users on the other hand, or the Publisher and the Users collectively;
- ” Data subject “means all persons whose personal data is processed;
- ” product “shall designate all products that may be purchased on the Site;
- ” Data controller “means the person who determines the means and purposes of processing;
- ” Service “refers to all the services that can be subscribed to on the Site;
- “Site”: refers to the Internet site, grouping together all the web pages, Services and functionalities offered to Users, accessible at the following address: https://express.fr/ ;
- ” Subcontractor “means the person processing Personal Data on behalf of the Data Controller, acting under the authority of and on the instructions of the Data Controller;
- ” Processing” or “Process. “: means any of the operations referred to in Article 4 (2) of the RGPD, carried out on Personal Data in the context of the execution of this Privacy Policy ;
- “User or “You means any person accessing and browsing the Site. Users include Members, Customers and ordinary Internet users;
- “Vendor” means Guilbert Express, a simplified joint stock company, offering Products or Services on the Site ;
- ” Personal Data Breach “means a breach of security that results in the unauthorized access, destruction, loss, alteration or disclosure of Personal Data.
Article 1 – Role of the Privacy Policy
The purpose of this Privacy Policy is to inform you of Guilbert Express’s commitments with regard to the respect of your privacy and the protection of your Personal Data collected and processed during your use of the Site.
It is important that you read this privacy policy so that you are aware of why and how we use your data.
By registering on the Site, you agree to provide us with true information about yourself. Providing false information is contrary to the terms and conditions set out on the Site.
Please note that this Privacy Policy may be amended or supplemented at any time, in particular to comply with any changes in legislation, regulations, case law or technology. The date of any such update will be clearly indicated.
You are bound by these changes as soon as they are posted online. We therefore invite you to consult this Privacy Policy regularly in order to take note of any changes.
You’ll also find a description of your privacy rights and how the law protects you.
If you have any questions regarding this Privacy Policy or if you wish to exercise your rights as described in Article 10 of this Privacy Policy, please contact us :
- by e-mail to dpo@express.fr, or
- by mail addressed to : ZAE de Lamirault – 10 rue Henry Delbast – F77183 Croissy-Beaubourg – France.
Article 2 – Data collected on the Site
The Data identified as mandatory on the Site’s forms are required in order to benefit from the Site’s corresponding functionalities, and more specifically from the operations on the content proposed within the Site.
The Data collected and subsequently processed by Guilbert Express is that which you voluntarily transmit to us by filling in the various forms on the Site.
For certain content-related operations, you may be required to transmit your personal data to third-party partners through their own services, more specifically when making payments. We will not have access to this data, as its collection and processing are governed by the terms and conditions specific to these parties. We invite you to consult their conditions before communicating your Data in this context.
In general, you can visit the https://express.fr/ website without providing any personal information about yourself. In all cases, you are under no obligation to provide this information. However, if you refuse, you may not be able to benefit from certain information or services.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregate data may be derived from your personal information, but is not covered as such by the law because it does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users who access a specific feature of the Site.
We do not collect “sensitive” data.
The detailed information provided below is not intended to be exhaustive and aims above all to inform Users of the categories of Personal Data that Guilbert Express is likely to process.
| Processing | Collected data |
|---|---|
| Registration and access to the Site |
|
| Order Management |
|
| Payment management |
|
| Prospecting customers by e-mail (e.g. newsletter) |
|
| Site operation and improvement |
|
| Managing rights requests |
|
| Management of contact requests and complaints |
|
The Publisher’s collection of Users’ Personal Data does not require any declaration to the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés – CNIL).
Article 3 – Identity of the data controller
The data controller is Guilbert Express, a simplified joint stock company with capital of 630,000.00 euros, registered in the Meaux Trade and Companies Register under number 572 055 812, whose registered office is located at ZAE de Lamirault – 10 rue Henry Delbast – F77183 Croissy-Beaubourg.
Article 4 – Purpose of the Data collected
Within the framework of the Site, Guilbert Express collects the Data necessary for the explicit and determined purposes below:
| Purpose of processing | Sub-purpose | Legal basis for processing |
|---|---|---|
| Registration and access to the Site |
| Acceptance of the General Terms of Use (GTU) of the Site Use of the Site implies unreserved acceptance of the GCU by Users. |
| Order Management |
| Acceptance of the Site Terms and Conditions All Orders placed on the Site imply the User’s unreserved acceptance of the GCS. |
| Payment management |
| Acceptance of the Site Terms and Conditions All Orders placed on the Site imply the User’s unreserved acceptance of the GCS. Legal obligations under Articles L102 B et seq. of the French Tax Code |
| Prospecting customers by e-mail (e.g. newsletter) |
|
|
| Site operation and improvement |
|
|
| Managing rights requests |
| Legal obligation incumbent on Guilbert Express arising from the RGPD and the Data Protection Act. |
| Management of contact requests and complaints |
| Legitimate interest in responding to Users’ requests for information |
You may receive electronic mail from Guilbert Express, in particular as part of newsletters that you have accepted. You can ask to no longer receive these e-mails by contacting us at info@express.fr or by clicking on the link provided for this purpose in each e-mail sent to you.
Article 5 – Recipients and use of collected Data
Neither Guilbert Express nor its subcontractors market the personal data of visitors and users of its Site.
Your personal data may be shared with the parties listed below for the purposes set out in this privacy policy:
- Authorized Guilbert Express personnel who need to know this information in order to carry out their duties;
- External service providers (such as delivery services, data hosting, maintenance, etc.) who process your data on behalf of and according to the instructions of Guilbert Express ;
- The service providers responsible for payment management ;
- Authorized personnel of Guilbert Express subcontractors;
- Where applicable, the courts concerned, mediators, chartered accountants, auditors, lawyers, bailiffs, debt collection agencies, police or gendarmerie authorities in the event of theft or judicial requisition;
- Third parties who may place cookies on your terminals with your consent.
Certain categories of Subcontractors process Personal Data on behalf of Guilbert Express:
- The service provider in charge of the Site’s third-party application maintenance ;
- The Site host, if any ;
- The payment provider.
For more information about Guilbert Express subcontractors, please send a request to dpo@express.fr.
We require all third parties to guarantee the security of your personal data and to treat it in accordance with the law.
Article 6 – Data security
You are informed that your Data may be disclosed in application of a law, regulation or by virtue of a decision by a competent regulatory or judicial authority or, if necessary, in order for the Publisher to protect its rights and interests.
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, modified, disclosed or accessed without authorization. In addition, access to your personal data is subject to a defined and documented security procedure.
Article 7 – Data retention period
The Data is stored by the Site’s host, whose contact details are given in the Site’s legal notice, and is kept for the time strictly necessary to achieve the aforementioned purposes.
After this period, they will be kept exclusively for statistical purposes and will not be used in any way whatsoever.
| Processing | Collected data |
|---|---|
| Site registration and access | For the duration of the contractual relationship, then for the duration of the legal statute of limitations (5 years). |
| Order Management | For the duration of the contractual relationship, then for the statutory limitation period (5 years). Accounting records are kept for 10 years. |
| Payment management | In accordance with article L. 133-24 of the French Monetary and Financial Code, this Data may be stored for the purposes of proof in the event of a transaction dispute or claim, in intermediate archives, for a period of thirteen (13) months following the debit date (extended to 15 months for deferred debit payment cards). |
| Customer canvassing by e-mail (e.g. newsletter) | Data is kept until you exercise your right to refuse (opt-out, unsubscribe via the link provided for this purpose) or, where applicable, stored in an intermediate archive for 24 months at the end of the contractual relationship or after the last contact with Guilbert Express. |
| Site operation and improvement | Cookies and other commercial tracers may be stored on the User’s terminal for a maximum period of thirteen (13) months. Information collected via cookies and tracers is kept for a period of twenty-five (25) months. After this period, the data is deleted or made anonymous. |
| Management of rights requests | For the duration of the contractual relationship, then for the duration of the legal statute of limitations (6 years). |
| Management of contact requests and complaints | For the duration of the contractual relationship, then for the duration of the legal statute of limitations (5 years). |
Article 8 – Authorized service providers and transfer to a non-EU country
Guilbert Express informs you that it has recourse to authorized service providers to facilitate the collection and processing of the data you have communicated to us. These service providers are located exclusively in the European Union.
Guilbert Express has previously ensured that its service providers implement adequate safeguards and comply with strict conditions in terms of confidentiality, usage and data protection. These service providers are also subject to the General Data Protection Regulation (RGPD).
Article 9 – Data-processing rights and freedoms
In accordance with legislation on the protection of personal data, you have the rights detailed below, which you may exercise as indicated in Article 1 of this Privacy Policy by writing to us at the postal address given above (ZAE de Lamirault – 10 rue Henry Delbast – F77183 Croissy-Beaubourg – France) or by sending an e-mail to dpo@express.fr :
- The right to information: we have an obligation to inform you about how we use your personal data (as described in this privacy policy).
- The right of access: this is your right to make a request for access to data concerning you in order to receive a copy of the personal data we hold; However, due to the obligation of security and confidentiality in the processing of personal data which is incumbent on Guilbert Express, you are informed that your request will be processed subject to you providing proof of your identity, in particular by producing a scan or photocopy of your valid identity document.
- The right to rectification, updating and completeness: the right to ask us to rectify any personal data concerning you that may be incomplete or inaccurate. Under this right, you are legally entitled to request the rectification, updating, blocking or deletion of data concerning you that may be inaccurate, erroneous, incomplete or obsolete.
- The right to erasure, also known as the “right to be forgotten”: in certain cases, you can ask us to delete the personal data we hold about you (unless there is a compelling legal reason for us to retain it).
- The right to restrict processing: in certain cases you have the right to ask us to suspend the processing of your personal data.
- The right to withdraw your consent at any time: you have the right to withdraw your consent whenever your consent is required for processing.
- The right to data portability: you have the right to ask us for a copy of your personal data in a common format (e.g. a .csv file).
- The right to object: you have the right to object to the processing of your personal data (for example, by prohibiting us from processing your data for direct marketing purposes).
- The right not to be subject to a decision based exclusively on automated processing.
- The right to determine what happens to your data after your death, and to choose whether or not we pass on your data to a third party designated by you: in the event of your death, and in the absence of any instructions from you, we undertake to destroy your data, unless its retention is necessary for evidential purposes or to meet a legal obligation.
Contact us if you wish to exercise any of the rights described above by writing to us at
- At ZAE de Lamirault – 10 rue Henry Delbast – F77183 Croissy-Beaubourg ;
- By e-mail to info@express.fr ;
- or you can complete this form.
You will not be charged for access to your personal data (or for exercising any other right). However, we may charge you a reasonable fee if your request is manifestly unfounded, repetitive or excessive. In this case, we may also refuse to respond to your request.
Guilbert Express will be entitled, if necessary, to oppose requests that are manifestly abusive due to their systematic, repetitive or numerous nature.
We may ask you for specific information in order to confirm your identity and to ensure your right of access to your personal data (or to exercise any other right). This is a security measure to ensure that your personal data is not given to anyone who is not authorized to receive it. We may also contact you to obtain more information about your request, in order to provide you with a faster response.
We try to respond to all legitimate requests within one month. This one-month period may be exceeded if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you informed.
Article 10 – Complaints to the Data Protection Authority
If you consider that Guilbert Express is not complying with its obligations with regard to your Personal Information, you may lodge a complaint or a request with the competent authority. In France, the competent authority is the CNIL, to which you can send a request by e-mail to the following address https://www.cnil.fr/fr/plaintes/internet ..
Article 11 – Cookie policy
When you first use the https://express.fr/ website, you will be warned by a banner that information relating to your browsing may be recorded in alphanumeric files known as “cookies”. Our policy on the use of cookies gives you a better understanding of the measures we have implemented in terms of navigation on our Site. In particular, it informs you of all the cookies present on our site, their purpose and how to configure them.
a) General information about cookies on the site
Guilbert Express, as publisher of this Site, may install cookies on the hard disk of your terminal (computer, tablet, mobile, etc.) in order to guarantee you smooth and optimal browsing on our Site.
Cookies” are small text files of limited size that enable us to recognize your computer, tablet or cell phone so that we can personalize the services we offer you.
The information collected through cookies does not allow us to identify you by name. It is used exclusively for our own purposes in order to improve the interactivity and performance of our site and to send you content tailored to your interests. None of this information is communicated to third parties except where Guilbert Express has obtained your prior consent, or where disclosure of such information is required by law, court order or any administrative or judicial authority empowered to deal with such matters.
To give you a better idea of the information that cookies identify, you will find a table at the bottom of the page listing the different types of cookies that may be used on the Guilbert Express site, their name, purpose and retention period.
b) Setting your cookie preferences
You can accept or refuse cookies at any time.
When you first use the https://express.fr/ website, a banner briefly presenting information on the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing your browsing on the website (by loading a new page or clicking on various elements of the site, for example), you accept the deposit of cookies on your terminal.
Depending on the type of cookie in question, your consent may be required to store and read cookies on your terminal.
c) Cookies exempt from consent
In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies do not require your prior consent insofar as they are strictly necessary for the operation of the Site, or their sole purpose is to enable or facilitate electronic communication. These include session ID cookies, authentication cookies, load balancing session cookies and interface personalization cookies. These cookies are fully subject to the present policy insofar as they are issued and managed by Guilbert Express.
d) Cookies requiring your prior consent
This requirement applies to cookies issued by third parties and described as “persistent” in that they remain on your terminal until they are deleted or expire.
As such cookies are issued by third parties, their use and storage are subject to their own privacy policies, a link to which is provided below. This family of cookies includes audience measurement cookies, advertising cookies, which Guilbert Express does not use, and social network sharing cookies (Facebook, YouTube, Twitter, LinkedIn, etc.). Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies enable you to easily share some of the content published on the Site, in particular via a sharing application “button” depending on the social network concerned.
Audience measurement cookies establish statistics concerning the number of visitors and the use of various elements of the Site (such as the content/pages you have visited). This data is used to improve the ergonomics of the site. On the https://express.fr/ website, an audience measurement tool (Google Analytics) is used; its confidentiality policy is available in French at the following Internet address: https: //www.google.com/analytics/learn/privacy.html
e) Cookie setting tools
Most Internet browsers are configured by default to allow the deposit of cookies. Your browser gives you the opportunity to modify these standard settings so that all cookies are systematically rejected, or so that only some cookies are accepted or rejected, depending on the sender.
WARNING: We draw your attention to the fact that refusing to accept cookies on your terminal may nevertheless alter your user experience and your access to certain services or functionalities of this Site. Where applicable, Guilbert Express declines all responsibility for any consequences linked to the deterioration of your browsing conditions which may occur as a result of your choice to refuse, delete or block the cookies necessary for the operation of the Site. These consequences shall not constitute damage and you shall not be entitled to claim any compensation as a result.
Your browser also allows you to delete existing cookies from your terminal, or to notify you when new cookies are likely to be placed on your terminal. These settings have no effect on your browsing experience, but you will lose all the benefits of cookies.
Please take a look at the various tools available to you below to enable you to set the parameters of the cookies stored on your terminal.
f) Browser settings
Each Internet browser has its own cookie management settings. To find out how to modify your cookie preferences, please click on the links below to access the appropriate menu in your browser.
Google Chrome : https://support.google.com/chrome/answer/95647?hl=fr
Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Mozilla Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies
Opera : http://help.opera.com/Windows/10.20/fr/cookies.html
Safari https://support.apple.com/fr-fr/HT201265
For more information about cookie management tools, please visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
If you have any questions or require further information about this cookies policy, please contact us.
g) List of cookies
Detailed list of cookies used on the Site https://express.fr/ is available below:
1. Strictly necessary cookies
These cookies are essential to the operation of the site and cannot be deactivated. In particular, they enable user authentication.
| Cookie name | Supplier | Purpose | Retention period | Type |
|---|---|---|---|---|
| auth | .guilbert-express.com | Used to authenticate logged-in users and maintain their session on the site. | 1 year | HTTP |
2. Functional cookies
These cookies improve the user experience by memorizing preferences (language, products consulted, etc.). They are not essential, but contribute to the smooth operation of the site.
| Cookie name | Supplier | Purpose | Retention period | Type |
|---|---|---|---|---|
| woocommerce_recently_viewed | .guilbert-express.com | Stores the list of product identifiers recently viewed by the user in order to provide a product browsing history. | Session | HTTP |
| wp-wpml_ | .guilbert-express.com | Stores the user’s language preference for the WPML multilingual plugin, allowing the site to be displayed in the chosen language. | Session | HTTP |
3. Analytical cookies (audience measurement)
These cookies are deposited by the Sourcebuster.js library and identify the source of visitor traffic (direct access, search engine, campaign, etc.) for statistical analysis and site improvement purposes.
| Cookie name | Supplier | Purpose | Retention period | Type |
|---|---|---|---|---|
| sbjs_current | .guilbert-express.com | Stores data on the traffic source of the current visit (source type, source, medium, campaign, content, search term, identifier, platform, format, tactic). | Session | HTTP |
| sbjs_current_add | .guilbert-express.com | Completes the data for the current visit, recording the date of the first visit, the entry page and the referer. | Session | HTTP |
| sbjs_first | .guilbert-express.com | Stores data on the user’s very first traffic source (source type, source, medium, campaign, content, search term, identifier, platform, format, tactic). | Session | HTTP |
| sbjs_first_add | .guilbert-express.com | Completes data on first visit, recording date, entry page and referer. | Session | HTTP |
| sbjs_migrations | .guilbert-express.com | Sourcebuster.js technical cookie used to manage migrations between versions of the traffic source tracking script. | Session | HTTP |
| sbjs_session | .guilbert-express.com | Stores data on the current session: number of pages viewed and URL of the page currently being viewed. | 30 minutes | HTTP |
| sbjs_udata | .guilbert-express.com | Stores anonymized user data: number of visits and user-agent browser string (operating system, browser, version). | Session | HTTP |
